How to Know It’s Time for New Menu Boards

There comes a time when you have to replace almost everything in life; your couch, your job, your bed, your girlfriend (just kidding – my wife will kill me when she sees that), and on and on and on.  There are a variety of reasons as to why these changes have to be made – some you can control, and some you cannot.  Now next time you find yourself replacing something, ask yourself, did I do what I could to get the most life out of it?  Chances are you didn’t; a replacement was on sale, or it cost less, or it was a gift.  The point I am trying to make is that at the end of the day you have the ability to take preventative measures to maximize the lifetime of your products.  Do your due diligence, talk to people, look it up online, check out consumer reports, do whatever you can.  Look, I understand that everyone leads busy lives and that time is money – exactly, time is money.  So do you spend more time to spend the appropriate money for a quality product, or do you spend less time and spend more money for a lesser product?  The choice is yours.

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What a Fully Functional Drive-Thru Looks Like

Depending on what you read or who you talk to, the amount of quick-service traffic that is funneled through the drive-thru tends to range between 60 and 70%.  Even if on the low end (60%) we are talking about some significant numbers.  The reason for this is one part convenience and another part laziness, however, the way it should be interpreted is that the majority of QSR customers prefer to use the drive-thru.  Shed in another light, to enhance customer satisfaction, put a drive-thru up at your location.  In addition, drive-thrus grab you sales that you would otherwise not get; the mother with 3 young kids in the car, the unseasonable cold weather, the unattractive wardrobe someone’s rocking, or whatever it may be, a drive-thru dissipates any and all of these types of concerns.

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Can I Take Your Order?

So you have decided to open your very own quick-service restaurant (QSR)?  Or, you have decided to rethink the way you are currently doing things.  Well, besides the no-brainers like your menu offerings, staff, interior design and all the red tape you need to rip down before opening, I would recommend that you put some thought in to how you make people order.  The operative word in QSR is quick and choosing the right approach for your restaurant can and will go a long way in determining your overall turnaround time, customer satisfaction and profitability.  Each style has its own unique advantages for a given environment, so… choose wisely!

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5 Tips to Make Your Menu Board Approval Process Go Smoothly

It seems like a simple concept.  You receive your menu board layout, and you send back the changes you want made as well as what you like and don’t like.  For the most part that is accurate.  However, there are areas and ways to go about it that will minimize the amount of revisions and the time it takes to get your menu boards in hand.

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The Skinny on the Fast Casual Scene

This week I decided to shake things up a bit.  Instead of writing another blog on menu boards, digital menu boards, drive-thrus or in-store signage, I’ll take this blog to provide you a quick low-down on what’s going on in the world of fast casual restaurants.  My compilation is based on information gathered from Fast Casual’s website (www.fastcasual.com).  For a more in-depth look at each restaurant update, check out their website.

Okay, here we go…

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Menu Board Story Time

A wise man once told me, “Awareness is curative.”  Specifically in business, there has been no other saying that has resonated with me more.  On paper it is a simple concept.  It is a glorified way of saying “learn from your mistakes.” However put in another light, awareness is also something you can arm yourself with.  You gather enough information so that you can make an intelligent decision while knowing what the potential snags could be.  You may be wondering what I am getting at.  Well, as a business we have grown to notice that in both scenarios the main problem is the fact that people cannot get out of the way of themselves.  They will not admit that they made a mistake and instead play the blame game, or they hear what they want to hear and discredit the information they were given.  With this in mind, I have identified three instances that have occurred in the last year.  I have selected one from each area that we do the most business.

So grab your morning Joe, make yourself comfortable and get ready, because today is story time.

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Digital Menu Board Solution – Or No Solution at All?

The term “solution” is one that gets tossed around a little too easily nowadays.  In math, the solution is the answer; it is black and white with no grey area.  So why is it that when it comes to consumer goods and services, this is not the case?  In a lot of circumstances, the actual solution is nothing but a state that has become more and more nebulous.  I remember when I bought a CRM solution for our business.  I was shown all the bells and whistles and was convinced that what I was buying would help grow our business and take it to the next level (Digital Menu Boards: The Message is (NOT) Clear – see #3).  As it turned out, it handled the sales and business development side of our business just fine, but fell short in all other areas of our operations.

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The Importance of Well-Designed Menu Boards

If you have read any of our blogs you have probably noticed that we have touched on the title of this blog in bits and pieces throughout most of them.  Whether it be Increase Sales with Strategically Placed Signage or Speed of Service Affected by Poorly Designed Menu Boards or a number of others, it is undeniable that the design of the menu board is of utmost importance.  This holds true whether you are using a digital menu board, traditional menu board, a cheap corrugated menu board, or any type of system.  Unfortunately, most consumers find themselves most concerned with “how do I make changes if I need to” and even more so, “how much does it cost?”

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Increase Sales with Strategically Placed Signage

Have you driven by a McDonalds lately?  What about a Burger King?  Have you been inside a Dunkin Donuts in the last, well, forever?  What about a 7/11?  Other than being monsters in their industry, what do they all have in common?  (I am guessing the title may have given it away) Signs, signs and more signs!  If the simple fact that all of these types use a variety of displays isn’t evidence enough, consider this - according to the Point of Purchase Advertising Institute, in-store advertising such as point of purchase (POP) displays influence 53 to 60 percent of consumer purchases.  Put another way, over HALF of the people that walk in to your location can be influenced by signage.  Now does it make sense why all the giants are signage heavy?  Talk about an area to increase sales volume!

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Digital Menu Boards: The Message is (NOT) Clear

I was lying in bed the other night on the heels of a three demo day thinking to myself, “I really nailed those digital menu board demos today.”  I had checkmarks beside everything I was looking to achieve:

  1. Qualified on price prior to the demo being scheduled… √
  2. Discussed their objectives in detail, dug deeper and spoke to their pain points… √
  3. Reviewed the benefits of the software and all it could do for their business… √
  4. Established a clear next step… √

Despite this, I got to thinking, did those three that I demoed the software for, or even the last 20-50, go to bed feeling as good about the demos as I had?  Do they realize the control they possess? Do they understand the true capabilities of a ditial menu board system?

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