So, the time has come to either upgrade from an existing intercom system or you’re opening your drive-thru for the first time. One of the most important questions you’re going to ask yourself is, “how many headsets do I need?” While it may seem obvious to count the number of employees you will have taking orders at any given time, it isn’t that simple. There are a few factors that should be considered to ensure you’re getting enough while at the same time not overdoing it.
[Read more…]Order Confirmation Screens Good or Bad idea?
First, let’s make sure we’re on the same page and describe what order confirmation screens (OCS) are as they pertain to quick service restaurants (QSRs). Whether you are at the counter or at the drive-thru some restaurants have forward-facing screens that display your order back to you as it is being entered into the point-of-sale system. This information typically includes the menu items and any additions or omissions to them. Also, there is a price associated with each and a total dollar amount for everything that has been ordered. Many view OCSs as a convenience for the person placing the order along with those taking the orders. However, is adding this kind of technology a 100% “no doubter?”
[Read more…]Industry News
Seeing as how it has been a while that we have passed along some good reads, we thought we’d take this week to do so. As we wrap up the 3rd quarter of 2013 and stare the holiday season down, these articles, courtesy of QSR Magazine, take a look at some interesting ideas and concepts that are gathering steam out in the market. We also revisit the “10 trends of 2013” to see how they currently match up to the beginning of the year. Enjoy!