Drive-thru traffic has gone from 40% to 60% and now in many cases 80% in terms of where QSR revenue is getting generated. Yet, as quick service restaurants continue to be built, most are not changing any of their investment decisions during the buildout. They continue to spend more on the indoor setup and décor […]
[Continue reading…]
Quick Service Restaurants put an emphasis on the work “quick,” especially as it pertains to their drive-thru lane. One of the most important ingredients to accomplish speedy service is the headset system. With constant drive-thru traffic, the bustle and noise of a busy kitchen, and customer interactions, any underperforming headset system can lead to dollars […]
[Continue reading…]
Speed, efficiency and accuracy are the names of everyone’s drive-thru game at Quick Service Restaurants. Failing to deliver on these can prove catastrophic to your business. Having a drive-thru operation alone, you imply that you offer convenience for your customers. And while accuracy is important, nothing will frustrate customers more than longer than expected waiting […]
[Continue reading…]
Whether you’re opening a location, retro-fitting an existing one or taking over a pre-existing spot, there can be a decent amount of red tape to navigate with your township, inspectors, landlord, etc. when it comes to opening your drive-thru lane. We are not here to talk about that today. Alternatively, we’ll address five key areas […]
[Continue reading…]
Drive-thrus have long been a staple of quick service restaurants (QSRs), offering convenience and an expedited dining experience. However, with each passing generation the experience and expectation continue to shift to a more tech savvy, automated approach. Enter artificial intelligence. While already to market in some capacity, AI is looking to revolutionize the drive-thru for […]
[Continue reading…]
So, the time has come to either upgrade from an existing intercom system or you’re opening your drive-thru for the first time. One of the most important questions you’re going to ask yourself is, “how many headsets do I need?” While it may seem obvious to count the number of employees you will have taking […]
[Continue reading…]
Drive-thru locations are at a distinct advantage given their mere existence provides an additional revenue stream. However, with it comes certain expectations from your customers. Speed of service, convenience and good communication come to mind. Yet, if your signage is inadequate and your communication system cuts in and out it will lead to delays, confusion […]
[Continue reading…]
Whether you are opening a new quick service restaurant (QSR) or renovating an existing location, the addition of menu boards, drive-thrus, headsets and other products are important players in the long-term success of your business. Each of these plays a crucial role and can impact your bottom-line. However, if handled and procured independent of each […]
[Continue reading…]
Digital signage in quick service restaurants (QSRs) has become increasingly prevalent. Whether it is for digital menu boards, touch screen kiosks or outdoor at the drive-thru, it is well documented that content management systems allow operators to make quick and easy changes and allows them to leverage several strategies to increase their average receipt. But […]
[Continue reading…]
Quick Service and Fast Casual restaurants live by their name, “quick & fast” and when it comes to service and customer expectations. Customers want their food, they want their order to be correct, and they want it ASAP. What complicates this is the increased pain point of QRS operators. What is it you ask? Employees! […]
[Continue reading…]
